Contact Us
The team behind Sweeps Casinos researches and reviews sweepstakes casinos to help US players make informed decisions — and we want to hear from you. Whether you have a question about a specific platform, spotted something that needs correcting, or want to share feedback about how we cover the sweepstakes casino space, this page explains the best ways to get in touch.
When to Reach Out
We welcome messages on a range of topics. The most common reasons readers contact us include:
- Factual corrections — If a welcome offer, eligibility rule or redemption detail has changed and our page hasn't caught up, please let us know. Accuracy matters to us and we update content as quickly as we can.
- Editorial questions — Wondering how we assessed a particular platform, or why one sweepstakes casino ranks higher than another? We're happy to explain our methodology.
- Content suggestions — If there's a sweepstakes casino, topic or comparison you'd like us to cover and we haven't yet, we're always open to suggestions from readers.
- Responsible play concerns — If you or someone you know is experiencing difficulty with gaming habits, please visit our responsible gambling guidance for resources and support organisations. We take this seriously and are glad to point you in the right direction.
- General feedback — Something worked well, or something didn't? We read every message.
What We Can and Can't Help With
We are an independent comparison and review site, not a sweepstakes casino operator. That distinction matters for what we can realistically assist with:
| We can help with | We can't help with |
|---|---|
| Questions about how our reviews and ratings work | Account issues, login problems or technical support at a specific platform |
| Clarifying the sweepstakes model, dual-currency systems or prize redemption in general terms | Disputes over individual coin balances, redemptions or payouts — contact the platform directly |
| Reporting outdated or inaccurate information on our pages | Legal advice about whether a specific sweepstakes casino is available in your state |
| Feedback on site usability or content gaps | Guarantees about outcomes, winnings or any specific result on any platform |
For platform-specific issues — a delayed redemption, a bonus not credited, a verification query — you will need to contact that platform's own customer support team directly. Each operator runs its own support function independent of Sweeps Casinos.
Our Editorial Standards
Every sweepstakes casino we review at Sweeps Casinos is assessed independently. Our editorial team — led by Alice Wang — researches platform terms, game libraries, promotional structures, state eligibility and redemption conditions without financial influence from the operators we cover. Platforms cannot purchase a higher rating or a more favourable write-up.
Sweeps Casinos may earn a commission when a reader follows a link from our site and creates an account. That commercial relationship does not affect our ratings or the honest limitations we include alongside every recommendation. You can read more about who we are and how we operate on our About Us page.
If you believe any content on Sweeps Casinos is inaccurate, misleading or out of date, please flag it with as much detail as possible — platform name, the specific claim and where you found the correct information. We verify every correction before updating, and we credit significant fixes in the page's revision history.
A Note on the Sites We Cover
Sweeps Casinos focuses exclusively on sweepstakes casinos and social casinos operating under the promotional sweepstakes model in the US. These platforms are distinct from licensed real-money gambling sites: they use a dual-currency system where Gold Coins are used for free play and Sweepstakes Coins can, where permitted, be redeemed for prizes. Availability varies by state, and both operators and state laws change frequently.
If your question relates to how this model works, what to check before signing up, or what responsible play looks like in the sweepstakes context, our responsible gambling page and our terms and conditions cover those points in detail. We'd encourage you to read those before submitting a query we may already have answered.
Response Times
Our editorial team reviews incoming messages regularly. We aim to respond to factual correction requests and editorial questions within a few business days. General feedback and content suggestions are read and logged, though we may not be able to reply to every message individually. We do not offer real-time chat or phone support — all contact is handled by email, and we ask for your patience during busy periods.
Before You Write
A few things that help us respond more usefully:
- Tell us which page or platform your message relates to — a direct URL or platform name saves time.
- If you're flagging inaccurate information, share the source you're working from so we can verify it.
- If your concern is about responsible play, state that clearly so we can prioritise and point you to the right resources without delay.
- Keep in mind that we cannot advise on your personal tax obligations, legal standing in a specific state, or any individual account situation.
We appreciate readers who take the time to help us keep our content accurate and useful. The sweepstakes casino space moves quickly — offers change, state eligibility shifts and new platforms launch regularly — so reader input genuinely makes a difference to the quality of what we publish.